FAQ

1. How do I know that I am a victim of Cyber Crime?

Ans: - Any fraud or unauthorized access made using computer resources or electronic communication device with the help of internet comes under the purview of Cyber Crime. If any person comes across this situation, he could be a victim of cybercrime.

2. If someone threatens me over cell phone, whether this amounts to Cyber Crime?

Ans:- Yes , this act falls under the perview of Cyber Crime. One can lodge a complaint with the nearest local Police Station or in Cyber Crime Police Station.

3. Can I report an incident of Cyber Crime at the local Police Station or I have to approach Cyber Crime Police Station for registration of the formal complaint?

Ans:- You can report cyber crime related complaints in the nearest local Police Station.

4. Someone has created a fake Facebook account in my name and posted some obscene photographs/ vulgar comments. What is the process of filing the complaint?

Ans:- First, you have to take screenshots of the fake Facebook account containing URL andrelevant Facebook web pages containing obscenephotographs/vulgar comments. Then, you have to submit photocopy of your ID proof alongwith a written complaint and screenshots.

5. I revealed my credit/debit card details to someone who called on my mobile phone and introduced himself as a bank officer after which a substantial amount of moneyfrom my bank accounthas been siphoned off through online purchases. Please suggest what to do?

Ans:- You should never reveal your debit/credit card details to anyone. Banks never ask for such details. In case of such an incident, update your bank passbook, get a photo copy of the same and of the credit/debit card. Submit all the details with a written complaint to the local Police Station or Cyber Crime Police Station.

6. Can I directly send E-mail or make call to the online payment gateway sites/ shopping sites to block the fraudulent monetary transaction made through my debit/credit card or revert back the money to my account?

Ans:- Yes, you can. But online Payment gateway sites or shopping sites need authentication letter from Police to block anytransaction or revert the money tothe originating bank account. It is advisable to send them e-mail by attaching your address proof, scanned copy of card details, bank statement with a request to the website tohold thetransaction immediately till receipt of authorized letter from police or bank.

7. Can Bank send mail to the online websites to block or revert back the money?

Ans:- Yes. Law Enforcement Agencies as well as Banksare authorized to askthe online payment gateways to block the fraudulent transaction andrevert back the money to the victim’s bank account.

8. I have received an e-mail that I’ve won a lottery of a huge amount of money and the sender is asking for my personal details along with bank details to send the lottery money in my account.What should Ido?

Ans:- Do not reply to these type ofe-mails. Many people receive such mails. This is called Nigerian fraud/Advance fee fraud/Lottery fraud or 419 fraud. By using this method, criminals are alluring innocent & gullible people to deposit their hard earned money to the bank account of fraudsters towards processing etc. of lottery fraud.

9. I registered my e-mail Id and phone number in an online job consultacyportal. Now a person is repeatedly calling me over phone and offering job but also asking to deposit money in their account towards registration/processing fees.

Ans:- Ignore such type of calls. They are swindlers and want to trap unemployed youth / jobseekers. Do not trust these fraudsters. No reputed company gives jobs in lieu of money.

10. Someone from abroad is a Facebook friend of mine.He has sent some gifts for me from abroad and the Custom Department from Delhi is calling me to deposit money in one bank account for custom clearance ofthose gifts. Please help me out.

Ans:- Please don’t accept any friend request if you don’t know anyone personally. They are fraudsters and using different tricks to trap innocent people. Never deposit money to the bank account of fraudsters for clearance of gifts / goods. Custom department never calls to person concerned over phone or send e-mails for deposit of money.